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How can we help? Answers first, people next.

Guides and answers for the community, game servers, Aether, memberships and this website. If you cannot find what you need, the team is on Discord.

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Available now These answers and community help on Discord are available now.

01 Answers

Common questions.

Getting started

How do I join The Gulag Lounge?

Join the TGL Discord. It is free, and it is where the community, events and announcements live. You are then a TGL Recruit.

Is TGL free?

Yes. Joining the community is free. Paid memberships are proposals that are not on sale; see The Lounges.

Which games does TGL play?

Arma Reforger and Minecraft are on the network, with Hell Let Loose coming soon. See the Gaming Network.

Where do I find events?

Published events are on the Events page, and new ones are announced on the TGL Discord first.

Game servers

How do I connect to a TGL server?

Ask on the TGL Discord for current server details and how to connect. Join addresses are shared there rather than on this website.

A server is down or lagging. What should I do?

Let the team know on the TGL Discord with the server name, the time and what happened. Live server status on the website is planned but not connected yet.

Where are the server rules?

Each server has its own rules alongside the community rules. Staff on the TGL Discord can point you to them.

Aether

Can I download Aether?

Not yet. Aether is in development and has no public download. Its public release is targeted for Q1 2027. Only download Aether from official TGL channels once it is released.

How do I set Aether up?

Setup guidance will be published here with the first public release, alongside confirmed system requirements. The outline below shows what to expect.

How do I give feedback on Aether?

Share questions and ideas on the TGL Discord. Please avoid posting private diagnostics or personal information publicly.

Memberships and payments

Can I buy a membership?

No. The Lounge and Lounge Elite are proposed tiers and are not on sale. TGL Recruit is free.

I see a charge that claims to be from TGL.

This website does not take payments. Contact your bank or card provider about the charge, and let the team know on the TGL Discord.

How do I donate?

The Support TGL page previews voluntary contributions, but payments are not enabled yet.

Website and accounts

Do I need a website account?

No. Member accounts do not exist yet. The Member Command Centre preview shows what they are planned to include.

Something on the website is broken.

Tell the team on the TGL Discord with the page address, your device and browser, and what you expected to happen.

Is the website accessible?

We aim to meet WCAG 2.2 AA, including keyboard navigation, readable contrast and respect for reduced-motion settings. If something gets in your way, please tell us on the TGL Discord.

How is my data used?

Read the privacy policy. This website has no member accounts and its help pages collect no personal data.

Safety and reporting

How do I report a player?

Contact staff privately on the TGL Discord with what happened, when and where, plus screenshots or clips if you have them. Please avoid public call-outs.

Someone asked for my password or payment details.

Do not share them. TGL staff will never ask for your passwords or payment details. Report the message to staff.

Someone is in immediate danger.

Contact the emergency services straight away. In the UK, call 999.

02 Aether setup guidance

Getting Aether ready, when it is ready.

There is no public Aether download yet. When the first release is approved, the full guide will replace this outline.

  1. Check the requirements

    Confirmed system requirements will be published with the release. Internal testing is not a compatibility guarantee.

  2. Download from TGL only

    Use the official link announced by TGL. Treat any other “Aether download” as unsafe.

  3. Install and sign in

    Install on your PC, then sign in with your TGL account once accounts are available.

  4. Tell us how it went

    Report problems and ideas on Discord so the next release is better.

No public download Public release targeted for Q1 2027. Development Hub

03 Contact routes

Still need a hand?

These are the official ways to reach TGL. Be wary of anyone claiming to be staff elsewhere.

Email

A contact address has not been published yet. Please use Discord for now.

Not available yet

Social channels

For news and highlights. For help, Discord is quicker.